Return / Exchanges / Cancellation

Returns: Regularly stocked items are backed by our satisfaction guarantee policy. If for any reason you are not completely satisfied with your purchase you can easily return them within 7 days of receipt for a refund* or exchange*. See below for details.

Refund*: Merchandise (excluding lay aways, floor sample clearance, sold “as-is”, custom ordered or promotional items) can be returned for a refund when received in our showroom within 7 days from the date you received them. The refund amount will be the purchase price of the item minus any applicable shipping fees along with a 30% restocking fee. The item must be in its original packaging/condition, undamaged and unassembled, regardless if  Living Collections, Inc. assembled the merchandise as a paid or unpaid service. If an item is assembled, it can not be returned or exchanged. A pre-authorization of return must be arranged/confirmed by phone or e-mail. Please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 1.650.877.8120 to initiate the return.We reserve the right to determine if an item is acceptable for return.

Exchange*: Exchanges due to manufacturer defect will be replaced with the identical item. If item is discontinued or on back order, a similar item of equal value will be recommended or store credit will be provided. Clearance items (i.e floor sample, discontinued items) or sold ‘as-is’ items are not exchangeable and can not be returned.

NOTE: Dimensions given are approximate only. We can not guarantee that the sizes shown are exact. Finishes on wood products will have variations. Slight differences may be noticeable from item to item and manufacturer to manufacturer. These are not considered defects.

Cancellations:There are no cancellations on lay away. Lay away deposit may be applied as store credit for regularly stocked items excluding floor sample clearance, sold “as-is”, custom ordered or promotional items. Purchases that has to be ordered from our vendors will have a limited cancellation time frame. Purchases that are cancelled prior to us placing our order with the vendors will not be assessed any fees. Cancellations after the order have been placed with our vendor will include a 20% restocking fee along with any shipping fees from our vendor regardless if the order has been received in our store or not. Refusing to accept an order during delivery or not picking up your order after the purchase will not be considered as a cancellation. Lay aways, clearance items or sold “AS-IS” items can not be cancelled once a confirmation number or invoice number is issued.

Custom upholstery items are made to order. Once submitted for order, these items can not be exchanged or cancelled. If a selected fabric is not available after the order is submitted, an alternative fabric will be recommended; only in this circumstance will the client be able to make changes to that order.

Refunds

Refunds will be issued in the same method of payment as the original payment with the exception of cash. All cash purchases will be issued in the form of a company check. A restocking fee may apply, as well as any delivery or pick up fees. See guidelines above.

Not Picking Up Your Order After 30 Days

We are not responsible for holding your order over 30 days. For floor sample clearance, sold “as-is”, custom order or promotional items that was purchased and not picked up, your order may or may not be available after 30 days. Only if the item is no longer available, a store credit will be offered for you to select another item of equal value. No refunds on any floor sample clearance, sold “as-is”, custom order or promotional items.

For purchases of regularly stocked items that was not picked up after 30 days, your order may need to be reordered. If the item is no longer available or on back order, you will be offered store credit for another item of equal value. NO REFUNDS for orders not picked up over 30 days.

NOTE: A storage fee of 30% may be charged for orders not picked up over 30 days.

Lay Aways Left Over 6 Months

We are not responsible for lay aways not claimed by the end of the 6 months term. Selected items on lay away may become discontinued, on back order or prices may have increased. If an item is found to be discontinued or on back order, a store credit will be offered for another item of equal value. Only at this time, an exchange for another item is allowed. Prices are gauranteed for 6 months only. We have the right to adjust the balance to reflected the increased price if lay away is not paid in full by the end of the 6 months term. It is the customer's responsibility to be aware of the lay away deadline date and call the store to schedule delivery. NO REFUNDS on lay away orders.