Damaged Claims

If you receive damaged or defective merchandise, you must call your local showroom or customer service within 48 hours to file a claim. We may need you to send a digital picture of the damaged area or bring the item back to the showroom for inspection. If you are unable to return the item to one of our showrooms, we will schedule a pick-up date/time for an additional fee, all fees are to be collected upfront and refunds will only be issued after confirming the item was a manufacturer defect. If upon arrival to your home, our driver inspects the item and finds it to be assembled wrong on your behalf; there will be no refund and Living Collections, Inc. will charge any additional and all applicable fees. For all other claims, after upon return, your merchandise will be inspected for severity of damage. We reserve the right to determine if the item is repairable or will need replacing. After inspecting the item, one of our customer service associates will contact you informing you of our findings, should the finding reveal the item was improperly assembled or not used for the purpose intended, the claim will be denied. If the item is found to be within a repairable condition, we will send you the necessary parts. If the item needs to be replaced, we will call you to schedule a pick-up and redelivery time. This process may take up to 2 weeks or more depending on availability and freight schedule. We thank you for your valued cooperation in this process as it enables us to provide you with excellent customer care.

NOTE: Dimensions given are approximate only. We can not guarantee that the sizes shown are exact. Finishes on wood products will have variations. Slight differences may be noticeable from item to item and manufacturer to manufacturer. These are not considered defects.